Director of Client Experience in Banking

Elevate the client journey as the Director, Global Banking & Markets Client Chaperone at Scotiabank in Toronto, ON. Oversee onboarding processes to ensure top-tier service and compliance.
In this onsite role, you'll manage a dedicated team focused on enhancing client interactions in the Global Banking and Markets (GBM) sector. With 5-10 years of leadership experience, you will collaborate with internal teams like Credit and KYC, driving initiatives that improve client onboarding and overall service quality. Building relationships and streamlining operations will be key to delivering client-centric solutions.
Key Responsibilities:
• Serve as the main point of contact for client onboarding
• Coordinate onboarding tasks with internal stakeholders
• Identify and propose improvements to enhance client experience
• Foster relationships with Capital Markets and Corporate Banking teams
• Manage timelines and escalations for client service initiatives
Requirements:
• ...