Director of Client Experience Insights

Elevate the client experience at Equitable as the Director of Client Experience Insights and Strategy. Lead strategic decisions that directly impact client outcomes through actionable insights and hybrid work flexibility.
As the Director at Equitable, you will champion the Client Experience (CX) Insights and Strategy capability by transforming feedback and data into clear, actionable strategies. This role emphasizes collaboration with senior leaders to prioritize and resolve systemic client experience issues while fostering a culture of care, curiosity, and meaningful impact.
Key Responsibilities:
• Set enterprise vision and governance for CX intelligence
• Own the CX insights strategy integrating multi-source experience signals
• Translate complex data into actionable insights for leaders
• Lead cross-functional CX initiatives from insight to execution
• Define measures to demonstrate CX impact on performance
Requirements:
• Proven track record in enhancing ...