Director of Cloud Contact Center Solutions

Lead the technical delivery of innovative CCaaS solutions at CIBC in Toronto. Drive project management, team leadership, and strategic contributions ensuring excellence in cloud contact center environments.
CIBC is seeking a Director of Contact Centre Technical Delivery to oversee end-to-end solutions for enterprise clients. You will manage CCaaS project implementations, technical integrations, and migrations while leading teams of developers and engineers. This role is pivotal for maintaining strong relationships with stakeholders and vendors, driving innovation in delivery methodologies.
Key Responsibilities:
• Oversee the delivery of CCaaS projects from start to finish
• Lead high-performing teams to maximize project outcomes
• Build relationships with internal partners and external vendors
• Facilitate solution design across multiple workstreams
• Contribute to pre-sales activities and proposal developments
Requirements:
• 10+ years in CCaaS or cloud cont...