Director of Contact Center

A leading organization in the hospitality and leisure sector is conducting a confidential search for a
Director of Contact Center
to lead a high-impact operation at the intersection of
revenue generation, reservations, customer engagement, and service excellence
.
This executive will be responsible for shaping and leading a contact center strategy that drives
commercial performance
, enhances the customer and member experience, and ensures strong operational discipline across both
inbound and outbound channels
.
The ideal candidate will bring a strong record of success leading contact center environments with a clear orientation toward
sales, conversion, reservations, and revenue generation
, while also maintaining a high standard of care for premium customers and membership-based relationships.
Key Responsibilities
Lead the overall strategy, performance, and continuous improvement of the Contact Center function.
Drive reservation ...