Description
Elevate service operations as the AGLC Director of Customer Experience Strategy, optimizing customer interactions in the gaming and cannabis sectors. Drive compliance while enhancing customer satisfaction.
In this full-time, permanent role, the AGLC seeks a Director to spearhead its customer care operations. You will guide strategies that not only ensure regulatory compliance but also enhance service delivery across diverse retail networks. A focus on technology and performance metrics will be crucial as you lead your team towards achieving operational excellence.
Key Responsibilities: • Oversee all customer care functions, including contact centers • Implement a customer-focused service model across multiple sectors • Advocate for customer interests at all organizational levels • Utilize technology and metrics to enhance service effectiveness • Manage operational resources to meet performance targets
Requirements: • Bachelor’s degree in a relevant field • Mi...
In this full-time, permanent role, the AGLC seeks a Director to spearhead its customer care operations. You will guide strategies that not only ensure regulatory compliance but also enhance service delivery across diverse retail networks. A focus on technology and performance metrics will be crucial as you lead your team towards achieving operational excellence.
Key Responsibilities: • Oversee all customer care functions, including contact centers • Implement a customer-focused service model across multiple sectors • Advocate for customer interests at all organizational levels • Utilize technology and metrics to enhance service effectiveness • Manage operational resources to meet performance targets
Requirements: • Bachelor’s degree in a relevant field • Mi...
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