Director of Customer Operations in Toronto

Drive operational excellence at Ericsson Canada as the Director of Customer Operations. This leadership role focuses on enhancing customer delivery performance and managing complex engagements across Cloud Software & Services in Toronto.
As a pivotal figure reporting to the Head of Operations, you will spearhead the end-to-end operational governance of CSS engagements. Your core responsibilities will include managing delivery performance, financial oversight, and ensuring top-notch customer satisfaction. Collaborating with diverse teams, you'll translate strategic visions into operational successes.
Key Responsibilities:
• Own customer delivery performance across CSS engagements
• Drive operational rigor and customer satisfaction
• Act as senior interface for key customer partnerships
• Lead customer steering meetings for critical program updates
• Establish performance reviews across CSS delivery units
Requirements:
• Director-level experience in customer op...