Responsibilities include, but not limited to:
Lead from the front by fully understanding and being able to step into the job of each CSM when needed Lead a customer success group that is highly effective at carrying out ’s mission Manage a personal client portfolio of 20-30 clients Manage your team to achieve set GRR, NRR, and Customer Satisfaction goals Working closely with Boast’s Product team in order to enhance internal and external adoption of the platform Work closely with Boast’s Customer Delivery Team in order to create the best outcome for our clients Manage escalations within the CS team by following a methodical escalation process Improving the effectiveness of the CS team by developing and maintaining process Identify KPIs and metrics to measure team performance and manage your team to those goals and outcomes Work with CSM to enable their ability to upse...