Director of Employer Service Operations

Join UPP as the Associate Director of Employer and Employee Partner Experience, focusing on enhancing service delivery in downtown Toronto. This hybrid role centers on operational excellence and partner relationships.

As a vital leader, you will oversee the delivery of partner experiences, ensuring quality service and timely support. Your responsibilities will include managing escalations, coaching your team, and utilizing service performance metrics to foster improvements. By building trusted relationships with employers and employee partners, you'll contribute significantly to UPP’s mission of member-centric service.

Key Responsibilities: • Lead daily delivery operations for partner services • Execute and align service strategies with broader goals • Ensure timely resolution of complex partner issues • Monitor performance to identify risks and opportunities • Develop a high-performing team through effective coaching

Requirements: • Bachelor’s degree require...