Director of Operations for AI & Business Strategy

Join Relay as a Director of Operations and leverage AI to reshape business strategies. Your role will focus on enhancing operational workflows and team performance.
This Director of Business Operations position at Relay requires expertise in strategic operations leadership within a fast-growing environment. You will partner with various functional teams, driving initiatives that improve efficiency and bolster every department's north star metrics. Your ability to design systems and accountability structures will be key in executing the company’s vision.
Key Responsibilities:
• Collaborate with executive leadership to drive operational strategies
• Manage CX Operations and Product Operations teams directly
• Enhance KPI structures and accountability across functional teams
• Oversee cross-functional data-driven projects for quality enhancements
• Improve AI workflows to streamline processes
Requirements:
• Experience managing BizOps or Operations teams
• Ha...