Director, Retail Experience & Communications

Director, Retail Experience & Communications

• Full-time
• Employee Type: Permanent
• Full-Time/Part-Time: Full-Time
• Compensation: CAD 130,000 - CAD 170,000 - yearly

KEY PERFORMANCE METRICS

• Employee Engagement Score (field and team)
• Net Promoter and CSAT Score
• Balanced Scorecard targets
• Conversion
• Project Implementation Surveys

KEY ACCOUNTABILITIES

Strategic

• Define and evolve the retail communications and experience strategy, including frameworks, tools, and operating models that enable execution excellence across stores
• Act as a strategic thought partner across the organization, bringing forward insights on customer behavior, communication effectiveness, and emerging retail practices
• Support or lead key strategic initiatives tied to the store experience, including those within broader trans...