Director, Retail Experience & Communications

Director, Retail Experience & Communications

Full-time

Employee Type: Permanent

Full-Time/Part-Time: Full-Time

Compensation: CAD 130,000 - CAD 170,000 - yearly

KEY PERFORMANCE METRICS

Employee Engagement Score (field and team)

Net Promoter and CSAT Score

Balanced Scorecard targets

Conversion

Project Implementation Surveys

KEY ACCOUNTABILITIES

Strategic

Define and evolve the retail communications and experience strategy, including frameworks, tools, and operating models that enable execution excellence across stores

Act as a strategic thought partner across the organization, bringing forward insights on customer behavior, communication effectiveness, and emerging retail practices

Support or lead key strategic initiatives tied to the store experience, including those within broader transformation programs

Anticipate and respond to evolving custom...