Director, Technical Support

Overview

Are you looking to join one of Greater Toronto’s Top 2025 Employers? The Ontario Medical Association (OMA) advocates for and supports doctors, seeking to strengthen their leadership role in caring for patients. We continually seek to be the trusted voice in transforming Ontario’s health-care system by courageously pursuing best practices, new ideas, solutions, and opportunities to improve.

Job Summary

As the first point of contact for technical support, the Service Desk plays a critical role in shaping the digital experience of staff. This role is pivotal in ensuring operational continuity, driving digital adoption, and enabling business productivity across the organization. The Director is expected to lead not only with technical acumen but also with a strong focus on user experience, innovation, and cross-functional collaboration.

The position is responsible for leading the operational effectiveness, strategic direction, and continuous...