Director, UX Research

Director, UX Research

Maternity Leave Coverage - 12 months

Loblaw Digital

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experience, or designing an app that will impact the lives of people across the country, we’re up for the challenge. From our office in Downtown Toronto, we’ve created leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, and apparel spaces, and we’re only just getting started.

We believe great customer experiences are built through deep understanding of the needs of customers, store colleagues, pharmacists, and the business to create solutions that are both human-centered and operationally effective. Working closely with Product Design, Product Management, Engineering, Merchandising, and Marketing, our researchers help embed customer insight into every stage of the product lifecycle.