Dispatcher

We are looking for a Dispatcher to support daily service operations for our client in Ottawa's West-End. This position coordinates technician schedules, keeps service information organized, and ensures customers and internal teams receive accurate updates throughout the day. The successful candidate will balance dispatching duties with administrative tasks related to work orders, billing support, and service tracking in a fast-paced environment.

Responsibilities:

• Coordinate technician assignments by matching service requests with availability, qualifications, and travel efficiency.

• Maintain an up-to-date dispatch schedule and adjust appointments as priorities, delays, or urgent calls arise.

• Gather key service details from customers and communicate accurate job information to technicians before arrival.

• Open, update, and finalize work orders in scheduling systems while recording labour, materials, and service outcomes correctly.

• Mo...