Donor Relations Manager

Applications will be accepted until 9:00am EDT on 28 May 2026

Position Status: Permanent,37.5 hrs. per week

The Donor Relations Manager will lead donor stewardship strategy and directly manage a bilingual supporter services team for MSFCanada, ensuring every donor interaction reflects the organization’s mission and values, while overseeing donation processing, handling escalated donor care, and collaborating with internal teams and external partners to continuously improve the end-to-end donor experience.

Responsibilities

• Operationalsupport : Customer Service focus to ensure contact center service levels are met or exceeded; Quality Assurance focus to analyze and monitor weekly performance and provide feedback; Develop and execute stewardship strategies to meaningfully engage donors and increase retention.
• Donor Relations teammanagement : Lead in the hiring and development of the team membe...