Full time

Duty Manager

Posted by Deutsche Lufthansa AG • June 05, 2026

📍 Bogotá, Bogota, Colombia
Apply Now

Description

Lead excellence on the ground! As a Duty Manager, you’ll ensure safe, secure, and efficient ground operations while delivering exceptional customer service.

From quick recovery during irregularities to exceeding expectations of premium and all Lufthansa's Group customers, your leadership will set the standard for hospitality and operational success. Join us!

Tasks

The Duty Manager is responsible for: 

  • Build relationships with premium customers and enhance top customer recognition

  • Act as Customer Care Ambassador

  • Ensure staff embody carrier values and provide personalized service

  • Verify staff appearance and attitude meet standards

  • Conduct daily briefings (where feasible) and oversee frontline operations

  • Manage station processes (e.g., flight editing, crew dispos, special interests)

  • Support alternate airport handling and mitigate conflicts (with Station Manager)
  • ...

    Ready to Seal the Deal?

    Submit your application today and take the next step in your career with Deutsche Lufthansa AG.

    Apply for this Job