Duty Manager / Relief Night Manager

What you’ll be doing

• You’ll be right at the heart of the action - running the show on shift, keeping the vibe high, and making sure every guest has a stay worth talking about.
• Create memorable guest experiences – friendly, personal, and always a little unexpected
• Lead the Front Office team from the floor, setting the pace and jumping in wherever needed
• Handle guest enquiries, feedback, and the occasional curveball with confidence and care
• Keep operations running smoothly – from check-ins to daily reporting and everything in between
• Take charge overnight when needed – managing audits, arrivals, and keeping the property safe and secure
• Support, coach, and motivate the team to deliver consistently awesome service
• Work across departments (yes, sometimes Housekeeping too) to keep the energy flowing
• Stay on top of safety, compliance, and making smart decisions when it ...