Dynamics 365 Field Service Product Manager

The Product Manager contributes to the product strategy and roadmap while owning the execution and delivery of product enhancements within their assigned domain. Acting as the connective tissue between the product lead, customers, engineering, and customer team, this role translates customer needs and business objectives into well‑defined product outcomes. The Product Manager also supports end‑user documentation and serves as a product expert for escalated customer issues in their areas of ownership, ensuring high‑quality solutions and a strong customer experience. Operating with increasing autonomy, they work in close alignment with the product lead to ensure consistency with the broader product vision and priorities.

Reporting & Team Context

• Reports to: Product Lead
• Direct Reports: None (individual contributor role)
• Key Collaborators: Customers, Product Team, Engineering, Customer Success Team, and Marketing