E-Care Service Representative, Scotia iTRADE - Montreal/Toronto

Requisition ID: 254529 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Purpose of Job:

As a member of the Trading and Service Email and Click-to-Chat Team, the Customer Service Representative (CSR) is the primary point of contact for Scotia iTRADE clients through our inbound Contact Centre primarily via the Email and Chat communication channels using any of Scotia iTRADE’s Email addresses and WebPages (.COM and SOL). The CSR will provide prompt, accurate and professional service, while ensuring that email and click-to-chat quality standards are met and that a high level of client focus is demonstrated at all times.

Where appropriate, you will be required to take conversations off line and resolve them via telephone and/or e-mail promptly and effectively. The Email & C2C agent will act as an expert and is accountable for the delivery of full service and support including helping customers ...