Ec Consumer Care Agent

**BAT is evolving at pace - truly like no other organization.
****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey!
****BAT MEXICO IS LOOKING FOR AN EC CONSUMER CARE AGENT****SENIORITY LEVEL**:Entry Level**FUNCTION**: Digital Business Solutions**LOCATION**:Monterrey, Mexico**ROLE POSITIONING AND OBJECTIVES**As British American Tobacco is constantly evolving, there is potential to grow with us in the engagement centre or to other areas of the company.
**WHAT YOU WILL BE ACCOUNTABLE FOR**- Handle support/service escalations to/from clients- Transfer calls to the Tier 2 department- Will track and report system issues as needed- Stay current with system information, changes and updates- Comply with service level agreements- Support and help on Process documentation- Comply with the assigned schedule to cover the hours of operation- Comply with the account KPIs- Support w...