Full-Time

Electronic Banking Officer at First National Bank GH

Posted by Confidential • June 04, 2026

📍 Ghana, Ghana, Ghana
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Description

To manage a portfolio of Online Banking clients within business specifically selling to support and train clients on electronic banking products in consultation with the relevant stakeholders


  • Optimize the usage of First National Bank Ghana Electronic Banking products to increase transaction volumes/revenue.

  • Cross sell electronic banking products to clients to reduce operational costs and increase revenue.

  • Assist with new client set up on electronic platforms.

  • Responsible for the development and maintenance of strategic relationships with relevant stakeholders including Client Service Representatives, Relationship Managers, Service Advisors, etc.

  • Develop and maintain relationships with peers in the market to keep up to date with latest developments risk frameworks, disclosure requirements etc.

  • Resolve customer queries effectively and efficiently and also serve as the first line support for call centre queries.
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