Part time

Emergency Phone Support

Posted by EF Education First • June 04, 2026

📍 Toronto, Ontario, Canada

Apply Now

Description

Schedule & Availability:
Evenings: 5:30 PM – 8:30 AM (Monday–Friday)
Full coverage: Saturday & Sunday
On-call position with a fixed stipend for availability and support.
Key Responsibilities:
Keep the emergency phone active and respond all calls and messages received.
Answer calls in clear, professional English
Assess situations, troubleshoot, and resolve or escalate appropriately.
Handle urgent situations including:Airport transfers (delays, missed students, arrivals/departures, cancellations and rebookings)Student housing or host family concernsLost or missing documentsLockouts or urgent accommodation issuesHealth-related incidents (hospital visits, mental health concerns)
Distinguish between emergencies and non-emergencies, reassuring students and scheduling follow-up with EF staff during business hours when appropriate.
Liaise with transfer companies, host families, EF staff, and sales off...
            

Job Details

Location Toronto, Ontario
Job Type Part time
Category Information and Record Clerks
Posted June 04, 2026
Deadline July 14, 2026

Ready to Seal the Deal?

Submit your application today and take the next step in your career with EF Education First.

Apply for this Job