Engagement Centre Jr Agent

**BAT is evolving at pace - truly like no other organisation.
****To achieve the ambition, we have set for ourselves, we are looking for colleagues who are ready to live our ethos every day.Come be a part of this journey!
****BAT **MEXICO **IS LOOKING FOR AN** ENGAGEMENT CENTRE JR AGENT**SENIORITY LEVEL**:Entry Level**FUNCTION**: Marketing**LOCATION**:Monterrey, Mexico**ROLE POSITIONING AND OBJECTIVES**We are looking for talented individuals in order to shape and contribute to the success of our new Engagement Centre.As a Jr Agent your primary role will be to assist our consumers with inbound calls, website registration inquiries and general questions or concerns regarding our RJR Brands.As British American Tobacco is constantly evolving, there is potential to grow with us in the engagement centre or to other areas of the company.
*****Reports to**:Team Lead**Geographic Scope**:Mexico / US**WHAT YOU WILL BE ACCOUNTABLE FOR**- Handle support/service escalations to/from cl...