Executive Director - Modernisation & Customer Delivery

About The Role

Dorset is a place that rewards the curious and frustrates anyone who thinks running a modern council is simple. We're working hard to become a genuinely modern, sustainable unitary council, one where technology, data and customer experience aren't afterthoughts, but the infrastructure that holds everything together. This role is how we get there.

You will be joining the Senior Leadership Team, reporting directly to the Chief Executive. Your directorate spans around 550 colleagues across Customer Experience, Technology, Digital and Data, Libraries, Revenues and Benefits, and the Transformation Management Office. The portfolio is broad and the work is real – this isn't a strategy role that floats above delivery. You'll be accountable for both.

What You'll Be Doing

• Setting and delivering a modern, resilient digital strategy built around outcomes for residents
• Leading major transformation programmes with proper govern...