Executive, Sales Operations (PNH)

Job Title

Executive, Sales Operations

Reports To

Country Manager Or As Otherwise Directed By The Company.

Role Purpose

The Executive, Sales Operations is responsible for supporting the sales team in achieving commercial objectives by managing agent and customer interactions, coordinating sales activities, and providing analytical and reporting support. The role contributes to the smooth delivery of sales operations, ensures compliance with policies and procedures, and helps strengthen relationships with trade partners and customers.

Key Accountability

• Agent & Corporate TMC Guest Support
• Provide frontline support to travel agents, Corporate TMC and guests by managing inquiries, bookings, and post-travel services to ensure smooth operations.
• Respond to queries from agents, Corporate TMC and guests on bookings, fares, policies, and ticketing, ensuring timely and accurate resolution.
• D...