Experienced IT Specialist with Troubleshooting Skills

We are seeking an Experienced IT Specialist to provide robust troubleshooting and support in St-Albert, ON. Engage directly with employees and refine IT systems for optimal performance.
In this full-time role, you will be crucial in resolving IT issues and improving internal processes under the guidance of the Director of Information Technology. A solid background of 3-5 years in a Service Desk environment is required, particularly in Microsoft technologies. Your proactive approach and analytical skills will enhance our IT services.
Key Responsibilities:
• Resolve IT concerns via email, chat, and phone
• Install and configure hardware and software for employees
• Develop documentation and process improvement suggestions
• Liaise with external vendors and consultants
• Maintain and monitor numerous IT systems
Requirements:
• Technical diploma or relevant degree in IT
• 3-5 years of experience in IT Service Desk roles
• Knowledge of incident management pr...