Fernie Member Service Supervisor Role

Advance your career with StellerVista Credit Union as a Member Service Supervisor in Fernie, B.C. This full-time, on-site position focuses on leading member service initiatives and driving team performance.
In your role, you will supervise the operation of the member service area, guiding staff to deliver outstanding member services while promoting overall financial health. You will recruit and train new staff, ensuring the team is equipped to provide high-quality service that aligns with cooperative values and member needs.
Key Responsibilities:
• Supervise daily member service operations
• Guide and support service team to enhance member experience
• Recruit and train team members for effective service delivery
• Promote strong member engagement and financial growth
• Ensure that team adheres to company values and standards
Requirements:
• 5+ years in member service within a financial institution
• Minimum 2 years in a Senior Member Service role
• 1 y...