Field Service Engineer (NGS)

Are you passionate about advancing genomic innovation and enabling affordable healthcare solutions for all? Do you thrive in a fast-paced, collaborative environment where customer success and technical excellence go together? As the

Field Service Engineer , you will provide onsite and remote service and support to customers across Canada. You will ensure NGS instruments and automation systems are installed, maintained, and repaired with precision, while building strong customer relationships and contributing to technical excellence across the organization. WHAT YOU WILL BE DOING

Troubleshoot, repair, and perform preventive maintenance on NGS (Next Generation Sequencing) instruments and automation machines (liquid handlers). Install and/or remove instruments at customer sites according to documented procedures. Build and enhance customer relationships by providing exceptional service. Document service activities in CRM to track resources and metrics. Manage and forecas...