Description
Job Title: Field Services Tech I - II
**Work Place Flexibility:** Onsite
**Legal Entity:** Entergy Services, LLC
****This position is based out of New Orleans, LA. Those outside of these areas would be required to relocate. Relocation assistance and sponsorship is not available for this posting.*****
**SUMMARY/PURPOSE**
This position focuses on ensuring that IT consistently provides its customers with a best-in-class experience, as measured by defined surveys and metrics, and direct customer interactions and feedback. Specific areas of focus include the IT Technology Bar and Executive Support. The role is responsible for:
Providing direct hand-on, face-to-face, IT support for customers at the Tech Bar, as well as senior executives and targeted stakeholders, with all work properly documented in the appropriate systems, diagnosing and resolving hardware and software issues, and providing exceptional customer service to end users. Th...
**Work Place Flexibility:** Onsite
**Legal Entity:** Entergy Services, LLC
****This position is based out of New Orleans, LA. Those outside of these areas would be required to relocate. Relocation assistance and sponsorship is not available for this posting.*****
**SUMMARY/PURPOSE**
This position focuses on ensuring that IT consistently provides its customers with a best-in-class experience, as measured by defined surveys and metrics, and direct customer interactions and feedback. Specific areas of focus include the IT Technology Bar and Executive Support. The role is responsible for:
Providing direct hand-on, face-to-face, IT support for customers at the Tech Bar, as well as senior executives and targeted stakeholders, with all work properly documented in the appropriate systems, diagnosing and resolving hardware and software issues, and providing exceptional customer service to end users. Th...
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