Financial Analyst - CSX, Customer Service Finance

The Financial Analyst - CSX will drive cost efficiency and operational excellence for Amazon's Customer Service organization by leading financial analysis for VCPC (Variable Cost Per Contact) projects and strategic initiatives. This role partners with cross-functional teams globally to identify optimization opportunities, analyze cost trends, and deliver year-over-year improvements. The ideal candidate combines strong financial acumen with the ability to translate complex data into actionable insights that enable leadership to make informed decisions and achieve key business goals with a high bar for cost efficiency.

Key job responsibilities
As a Financial Analyst supporting VCPC (Variable Cost Per Contact) initiatives, you will:

Lead financial analysis for VCPC improvement projects, identifying cost reduction opportunities and efficiency gains across Customer Service operations
Partner with cross-functional stakeholders to influence decision-making on cost ...