Front Desk Agent / Guest Services Specialist

Description

Front Desk Agent / Guest Services Specialist

As a Front Desk Agent you have the responsible to give our guests the best hospitality experience they can have by:

• Provide outstanding customer service to our guests
• Communicate with team members across all departments
• Be up-to-date with all hotel communication
• Check guests in and out of the hotel
• Perform Switchboard duties
• Create, modify, and cancel hotel reservations
• Handle and balance financial transactions (cash, credit, debit, vouchers, etc...)
• Maintain guest records
• Be familiar with all room types and rates
• Resolve guest complaints and inquiries
• Respond to emergency situations
• Represent the hotel in a positive & professional manner
• Direct guests to events taking place in the hotel and within the city
• Keep lobby and back office clean, uncluttered, and organized
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