Front Office Manager

Overview

The Front Office Manager is responsible for overseeing the front office operations of Living Stone Golf Resort and Living Water Resort & Spa. This position works closely with other departments to ensure all guests are checked in and checked out in a timely and welcoming manner. This position assumes a very “hands on” management of the day to day operation of the Front Office department working closely with the Front Office Leaders and Front Desk agents.

Duties

• Demonstrates through their own behaviour the 4 C’s of our Core Values – Caring, Character, Chemistry and competency.
• Responds to all guest complaints immediately and resolves them in a way that ensures the guest is satisfied, will return again and that every guest departs happy.
• Maintains and delivers a “no compromise” attitude towards providing the highest possible level of Hospitality, Quality and Value to the guest. Liaise, communicates and gives feedback dai...