Front office manager, hotel

• Work Term: Permanent


• Work Language: English


• Hours: 40 hours per week


• Education: Secondary (high) school graduation certificate


• Experience: 2 years to less than 3 years

Work setting

• Hotel, motel, resort

Tasks

• Develop and implement policies and procedures for daily operations
• Recruit and hire staff
• Supervise staff
• Conduct performance reviews
• Conduct training sessions
• Perform front desk duties
• Prepare budgets and monitor revenues and expenses
• Implement marketing activities
• Enforce policies and procedures
• Address customers' complaints or concerns
• Assist clients/guests with special needs
• Establish work schedules
• Manage events
• Organize and maintain inventory

Supervision

• 5-10 people

Computer and technology knowledge

• MS Word
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