Front Store Supervisor

Summary

Managing the customer service functions, including cash, cashiers and merchandising.

Duties & Responsibilities

• Human Resources: Ensures cashier/merchandising staff comply with all store policies and operating procedures. Trains cashiers/merchandisers in job functions and provides on-going guidance and instruction.
• Loss Prevention: Ensures all loss prevention standards are implemented, manages daily cash office inventory and cashier tracking, tracking sheets, PC Optimum procedures.
• Customer Service: Ensures store employees present proper image to the public in accordance with Uniform Policy, answers inquiries regarding location of product, rainchecks, etc., resolves customer issues according to established guidelines (refunds, exchanges, etc.) and promotes the CSI Survey.
• Merchandising: Ensures shelves are clean and organized with proper rotation, ensures product displays are set up and taken down as directed by the ...