Full-Time Case Administrator - Complaints

Join the College of Physicians and Surgeons of BC as a full-time Case Administrator focused on complaints and investigations. Your role will streamline complaint management and provide essential support.
This 10 to 11 month contract position entails working closely with the conduct manager to ensure proper handling of complaint files and inquiries. You'll serve as a crucial liaison, maintain documentation integrity, and handle various administrative functions to support the complaints department.
Key Responsibilities:
• Oversee creation and filing of complaint files
• Liaise effectively with complainants and medical professionals
• Perform complaint acknowledgment and follow-up
• Take detailed notes during critical interviews
• Assist in administrative operations within the department
Requirements:
• High school diploma and office administration qualification
• Strong verbal and written communication skills
• Ability to work under pressure with diverse ...