Functional Support Analyst at UBC

Enhance operational excellence with the ISC Functional Support Analyst role at UBC, Vancouver. Provide Tier 2 support and optimize systems in human resources and finance.

UBC is seeking a Functional Support Analyst responsible for delivering exceptional customer service while serving as a subject matter authority in Workday. This full-time position requires collaboration with finance and HR teams, troubleshooting system inquiries, and documenting processes. You will contribute significantly to the user experience and system reliability at the Integrated Service Centre.

Key Responsibilities:
• Provide Tier 2 operational support for finance and HR inquiries
• Troubleshoot system issues and resolve user inquiries effectively
• Maintain documentation for Workflow and system operations
• Collaborate with partners for process and system improvements
• Analyze and test system upgrades and enhancements

Requirements:
• U...