Description
Job Description
- Provide strategic leadership and direction for all hotel operations, ensuring alignment with Grand Mercure brand standards and corporate objectives
- Oversee financial performance, including budget development, revenue management, cost control, and P&L accountability
- Manage and motivate a diverse team of department heads and staff, fostering a culture of excellence, accountability, and continuous improvement
- Develop and implement strategies to maximize occupancy rates, revenue, and guest satisfaction metrics
- Ensure exceptional guest experiences by maintaining high service standards and addressing guest concerns with professionalism and efficiency
- Oversee hotel maintenance, safety, and compliance with all local regulations and international hospitality standards
- Build and maintain strong relationships with key stakeholders, including corporate partners, local community, and tourism organizations
- A...
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