The Patrao (General Manager) is responsible for the overall management of the Casa (Restaurant). As the Casa leader, the Patrao inspires, motivates, and leads the team to meet and exceed Guest expectations by delivering an exceptional Casa experience through friendly Guest service, providing the highest quality products, a safe working environment, while nurturing a culture of development and engagement.

PRINCIPAL RESPONSIBILITIES:

Shift Management

• Provide leadership as a Guest experience champion for the Casa;
• Inspire the perfect Guest experience and bring Nando's 5 Values to life
• Effectively communicate daily/weekly sales, product and Guest experience focuses by hosting impactful pre-shift Huddle Buzz sessions, aligning and firing up the team
• Provide effective training and product knowledge to enable the team to upsell and make recommendations in lin...