German and French speaking Wholesales Customer Service Representative

Our client, a leading multinational fashion company, is currently seeking a trilingual Wholesales Customer Service Representative fluent in German and French. This role supports the company’s commitment to delivering world-class customer service. The successful candidate will be responsible for managing the order process and ensuring all administrative tasks are completed accurately and on time across the German and French market.

Your responsibilities will include:

Manage all order entry and amendments for assigned accounts, producing daily, weekly, and monthly reports to ensure clear visibility of account status.
Maintain effective communication with both the sales team and customers to support a smooth and efficient order process.
Proactively follow up on open orders and product availability issues to minimise cancellations.
Liaise with the Credit team regarding orders placed on hold due to credit‑related matters.
Process returns and issue credits accuratel...