German-Speaking Customer Experts for an Electronics Company - Work In Greece

Mercier Consultancy MD is seeking motivated German-Speaking Customer Experts to join our team supporting a leading electronics company in Greece. In this role, you will deliver excellent customer service to German-speaking clients, handling product inquiries, technical support, and after-sales assistance.

Key Responsibilities

• Provide professional support to German-speaking customers regarding electronic products and services via phone, email, and chat.
• Assist customers with technical troubleshooting, product information, and order inquiries efficiently and accurately.
• Maintain detailed and accurate records of customer interactions using CRM systems.
• Collaborate with product and technical teams to resolve complex issues effectively.
• Stay updated on product developments, company policies, and industry trends to offer accurate guidance.
• Offer feedback to continuous improvement initiatives enhancing customer satisfacti...