Guest Experience Advisor at CMH

Enhance guest satisfaction with CMH Heli-Skiing & Summer Adventures in Banff as a full-time Guest Experience Advisor. Deliver personalized services and build lasting relationships with guests throughout their journey.

In this pivotal role, you will manage guest relationships from initial booking to post-travel engagement. Key aspects of your responsibilities include providing anticipatory care, maintaining guest profiles meticulously, and ensuring seamless travel experiences. Your goal will be to maximize guest retention through proactive communication and tailor-made service offerings.

Key Responsibilities:
• Build trust with current and returning guests
• Provide proactive, anticipatory support and service
• Guide guests through booking and selection processes
• Collaborate with teams for flawless execution
• Lead post-trip follow-ups to enhance re-engagement

Requirements:
• Post-secondary education in a relat...