Guest Experience Agent

Enjoy the Team at Chia Laguna Resort ! We are looking for two Guest Experience Agent who will be responsible for ensuring exceptional guest experiences by providing personalized attention, enhancing the overall quality of service in all the areas of the resort. This role requires strong interpersonal, problem-solving, and leadership skills to maintain high levels of guest satisfaction. Main Duties & Tasks: Handle the Guests request during the pre-arrival phase of the reservation, following the Departments Procedures and SOPs. Anticipates and identifies guests and Vips desirers/expectations. Ensures an high level of excellence in customer service: guests needs are met and, where possible, exceeded. Welcomes and acknowledges all guests upon their arrival at the Guest Experience Desk in a professional and respectful manner, with smile and kindness. Creates tailor-made and personalized itineraries for the Guests, supporting the team in creating the perfect itineraries in a pre-arrival phas...