Guest Experience Manager

Guest Experience Manager

We are seeking a dynamic and service-driven Guest Experience Manager to curate and deliver exceptional, personalised experiences for VIPs, loyalty members and corporate guests.

This role plays a key part in elevating guest satisfaction through proactive engagement, detailed pre‑arrival planning and seamless execution of butler‑style services. You will serve as the primary liaison for high‑value guests, ensuring consistency, recognition and excellence across all touchpoints.

Key Responsibilities

1. VIP Guest Experience Management

• Serve as the main point of contact for VIPs, repeat and high‑value guests.
• Manage end‑to‑end guest journey including pre‑arrival planning, room allocation and in‑room setups.
• Personally welcome VIP guests when required and ensure discreet, personalised service.
• Maintain and update guest preferences and profiles.

2. Loyalty Pr...