Guest Relations Officer - Hotel

Guest Relation Officer (Luxury 5-star Hotel)

Job Description

We are partnering with a prestigious luxury hospitality group to recruit professional and service-oriented Guest Relation Officers to join a high-standard hotel operation.

This role is ideal for hospitality professionals who are passionate about delivering refined service, understand 5-star standards, and take pride in creating memorable guest experiences.

Key Responsibilities

• Act as the dedicated point of contact for VIPs, Celebrities, and Return Guests, managing their journey from pre-arrival to post-departure.

• Conduct private, in-room check-ins for high-profile guests, ensuring a discreet, sophisticated, and efficient welcome.

• Review guest history and preferences to curate bespoke amenities,...