Guest Service Lead at Lais Hotel Properties

Drive exceptional guest experiences as a Guest Service Lead at Lais Hotel Properties in Niagara-on-the-Lake. This role combines leadership and direct guest interaction in an upscale environment.
As a Guest Service Lead, you will assist management with daily operations, ensuring personalized guest interactions and seamless front office functionality. Your leadership will guide a team of agents while achieving sales targets through effective training and motivation. You will also handle cash processing and reports, all within a collaborative hotel setting.
Key Responsibilities:
• Ensure outstanding guest service at all times
• Oversee scheduling for Guest Service Agents and Bellpersons
• Manage daily cash and occupancy reports
• Assist team members in meeting up-selling goals
• Respond to guest inquiries and coordinate services
Requirements:
• Minimum 2 years' experience in guest services
• Post-secondary education preferred in hospitality
• Strong interp...