Guest Services Manager (Smithers)

Guest Services Manager

Reports to: General Manager

Key Responsibilities

Dispatch (Base 1 Radio Communications)

• Monitors and records all relevant radio communications. Takes action where required.
• Locates and dispatches necessary resources and relays information, including coordinating with emergency services where applicable.
• Provides training on radio use to employees.
• Completes any and all paperwork in a timely manner.

Guest Services

• Ensures proper float amount at the start and end of day.
• Ensures the cash report for the till is correct and balanced.
• Investigates any overages or shortages in the till.
• Provides documentation and reasons for all discounts.
• Maintains a positive relationship with guests while remaining courteous and professional.
• Follows all health and safety procedures according to COVID regulations and the Team Manual.