Guest Services Manager

Heirloom

Heirloom is a leading company in the U.S. luxury vacation rental sector, operating across multiple markets with a strong focus on operational efficiency, design, and hospitality excellence.

Role Summary

Our Contact Center is the heart of guest communication operations. This team plays a critical role in delivering exceptional guest support and ensuring a seamless experience for guests staying at our luxury properties. As the first point of contact with the brand, the Guest Services team is responsible for providing timely assistance, resolving inquiries, and creating a warm, professional, and consistent experience from the very first interaction.

Benefits

• 100% Remote work flexibility
• Biweekly pay in US Dollars
• Paid time off
• Bonuses available
• Travel and gain valuable exposure to the U.S. market
• Indefinite-term U.S. contractor agreement

Key Responsibilities