Full-time

Guest Services Representative (18-month secondment) -PET

Posted by Great Canadian Entertainment • March 18, 2026

📍 Peterborough, Ontario, Canada

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Description

Position Summary
Under the direct supervision of the Operations Manager, this position is responsible for providing outstanding customer service while contributing to a safe and welcoming work environment for all team members. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities 
Answers guest services switchboard; informs or re-directs calls accordingly
Greets guests in person; offers information on the facility, events and promotions
Providing information on the facility, bag and coat check, special events and promotions
Ability to make clear concise announcements on drawings, events and special promotions over a PA system
Soliciting, identifying and enrolling new gaming customers into the Encore Rewards program
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Job Details

Location Peterborough, Ontario
Job Type Full-time
Category Baggage Porters, Bellhops, and Concierges
Posted March 18, 2026
Deadline April 27, 2026

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