Guest Services Supervisor in Ucluelet

Elevate the guest experience at Black Rock Oceanfront Resort as a Guest Services Supervisor in Ucluelet. Oversee front desk operations, mentor staff, and ensure exceptional personalized service.
In this crucial role, you will lead daily operations for front desk services, ensuring a seamless and welcoming environment for all guests. Your leadership skills will shine as you train and mentor your team, while your dedication to guest satisfaction drives you to resolve concerns with professionalism and composure.
Key Responsibilities:
• Lead and mentor Guest Service Agents and Night Auditors
• Welcome guests warmly and provide personalized assistance
• Manage check-ins/outs using property management software
• Exceed guest expectations with creative service solutions
• Collaborate with departments for smooth operations
Requirements:
• 2+ years of hospitality experience in Guest Services
• Leadership experience in a hospitality environment
• Knowledge of Ucl...