Guest Services Workforce Analyst: Data-Driven Operational Excellence

Join as a Workforce Analyst and transform guest experiences through strategic data analysis. A hybrid working environment awaits you as you enhance team efficiency and foster positive guest interactions.
This critical role requires proactive management of intraday operations within Guest Services. You will produce and analyze reports, track attendance, and develop staffing forecasts to ensure continual improvement in service quality. Your insights will drive changes essential for guest satisfaction and team effectiveness.
Key Responsibilities:
• Generate detailed reports on operational performance
• Monitor attendance and manage workforce adherence
• Create forecasts and allocate staffing effectively
• Analyze service team data and recommend improvements
• Support leadership with relevant projects and initiatives
Requirements:
• At least 2 years in a similar analytical role
• 3+ years experience in service or call center environments
• Mastery of Micros...